Overhead Door
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Overhead Door Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overhead Door has 2.0 star rating based on 57 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fast appointment, Friendly, Friendly repair man.
Cons: Customer service, Poor custmer service, Adherance to policy and unknowledgable service.Recent recommendations regarding this business are as follows: "Don’t buy if this is the customer service you get…", "Very bad customer service.", "RUN AWAY!", "Donot buy this product if you need to use your phone. They make it so hard so you have to buy more remotes. They make more money on you.", "Get a quote".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overhead Door has 2.0 star rating based on 57 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fast appointment, Friendly, Friendly repair man.
Cons: Customer service, Poor custmer service, Adherance to policy and unknowledgable service.Recent recommendations regarding this business are as follows: "Don’t buy if this is the customer service you get…", "Very bad customer service.", "RUN AWAY!", "Donot buy this product if you need to use your phone. They make it so hard so you have to buy more remotes. They make more money on you.", "Get a quote".
Most users want Overhead Door to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Overhead Door Reviews
"Install"
Shane Hyatt is helpful, has in-depth product knowledge and helped. If I was a new customer, I suggest Shane. User's recommendation: Yes.
"Never called me back"
My family member bought a house with this brand of garage door opener. It didnt work so I called customer service. The lady who answered could not answer all...
Philadelphia, Pennsylvania
Never called me back
User's recommendation: Don’t buy if this is the customer service you get…
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
4 to 6 weeks delivery time at sale it is now week 8 and no response to phone, email!
4 to 6 weeks delivery...acceptable however at week 8 weeks and nobody answers the phone, always they are too busy to take your call leave a message and they will call back...this iscabsokute hogwash...no update as to when it will ship or if it will ship this year! Not one phone call returned except when I had a question during the order process.
Horrible customer service!!
DO NOT RISK YOUR BUILDING BEING OPEN TO THE ELEMENTS WITH THIS COMPANY!!
If it does ship, you may not know until the driver calls while you're away. At this point 2 months into this I'm just hoping I actually have a door on the way!
- Customer service is non-existent
Preferred solution: Deliver product or service ordered
User's recommendation: RUN AWAY!
Lake Charles, Louisiana
Unhappy with company
Nothing has happened
Then they say its in the book but if you cant scan whats in the book you cant do it. You call the office they dont have a clue then theyre gonna tell you they cant touch your phone. Never ask them to touch my phone. I just asked them to walk me through how to put my app on the phone that my garage door would open and close with.
First they hung up on me and second told me they couldnt help me. Why do you sell something?
You cant help your customers with. Never again.
User's recommendation: Donot buy this product if you need to use your phone. They make it so hard so you have to buy more remotes. They make more money on you.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Discussed
- Fast service
- No estimate offered
Preferred solution: Apology
User's recommendation: Get a quote
Slatington, Pennsylvania
I left a call back at their request and never heard from them.
User's recommendation: Very bad customer service.
Bad parts
Preferred solution: Price reduction
User's recommendation: Don’t use overhead
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Worst customer service from general manager
- Technicians are pleasant
- General manager lacks customer service skills
Preferred solution: Apology
User's recommendation: Look elsewhere if you want customer service
Sioux Falls, South Dakota
Sharing Results
Salem, Oregon
Install
User's recommendation: Yes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lexington, Kentucky
Repair of garage door.
My Step-Daughter backed into and damaged my garage door. My wife's car was in the garage and we could not open the door.
I called Overhead Door. They told me they would have a technician ay my home next day. I received a call from Dayle next morning. He told me he would arrive between 11 AM and 1 PM.
At around 11:30 AM he arrived. I was convinced the door could not be repaired and I would need to spend for a new door. We are a retired couple, living on retirement income. Dayle told me he could repair my garage door but we would still see small dents on the outside of the door.
Dayle completed the repairs in under an hour. Door opens and closes very well with little noise. It seals well at the bottom. Dents outside are visible but minimal.
Dayle completed his work in a very timely, professional manner. With a working garage door this gives me time to get an estimate from Overhead door and start saving for a new door somewhere in the future. We could not use my Step-Daughters or our insurance because of the impact this would have on my Step-Daughters insurance premium.
Could even cause her to lose insurance. I have said a lot, but bottom line, I appreciate the work Dayle did and I appreciate Overhead Door providing such a competent employee to do the work.
Emmett Wayne Dennis
11-16-22
User's recommendation: Very competent, professional Company. I have used Overhead multiple times over the years. They always provide well trained, competent employees.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ghosting my simple request
- Solid strong
- Heavy
- Dont go to floor
- Paint doesnt stick
Preferred solution: Simple acknowledgement of their customer service failure.
User's recommendation: No matter what they tell you these doors are too heavy and they will not support them
Fort Smith, Arkansas
Told me I didn't buy from them
- Adherance to policy and unknowledgable service
Preferred solution: Let the company propose a solution
User's recommendation: I’d tell them how I’ve been done
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Centerville, Massachusetts
Poor Service - Poor Value
User's recommendation: Do not use Overhead Door of Cape Cod
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rockwall, Texas
Adjusting the force
User's recommendation: No. If you are using Wayne Dalton product
Miami, Florida
Warranty
- Warranty
Preferred solution: Fix it
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Springfield, Missouri
New door order canceled after waiting almost 8 months.
I built a new garage. My contractor ordered doors almost 8 months ago.
When contractor called to follow up on our order he was told the order was canceled by the owner or contractor he was not sure. I am the owner and did not cancel the order, my contractor did not cancel the order. I call and talked to find out how you were going to make this right. My contractor got a call back saying the order was canceled and if we wanted to place another order it could take up to two years and I would have to pay the current price which is double what the original contract was for.
I guess that is why my order was canceled. I was a loyal customer and have purchased doors on two other homes.
I can't believe this is how you treat your customers.
Why would I cancel my order after waiting eight months knowing that prices have doubled? Now I have a beautiful new garage with no doors and have to start over because Overhead Door of Springfield screwed a previously loyal customer!
- Poor custmer service
Preferred solution: Let the company propose a solution
About
Overhead Door is a pioneer in electric door industry. C. G. Johnson, the founder of the company invented the upward-lifting garage door in 1921 and the electric garage door opener in 1926. For more than 90 years company provided highest quality products and professional services. Overhead Door has over 450 authorized distributors around the country. Company is headquartered in Lewisville, TX. Overhead Door is considered to be the most recognized brand in electric doors industry. Today Overhead Door Company uses premium materials, state of the art technologies and modern equipment in production process. Specialists in design center are ready to create special model for every house and garage.
Overhead Door is ranked 37 out of 431 in Windows and Doors category
USA
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